FAQ / Policies

CLICK HERE for the most recent Health Policy information for The Ogden Theatre.

• Tickets are available for purchase on the Calendar page and www.axs.com.
• All dates and times are local.

• There is no need to purchase a designated accessible seating ticket.
• When you arrive to the venue on the day of the show, please notify anyone with event security and they will happily bring you a chair and take you to our ADA section.

• The majority of our tickets are delivered via AXS Mobile. Please be sure to download the AXS app using the email address associated with your purchase.
• Still can’t find your tickets? Please reach out to your point of purchase.

• The Ogden Theatre Box Office opens 1 hour prior to doors on show days and is open on Saturdays from 10am – 4pm.
• Tickets for the Ogden Theatre may also be purchased at the Mission Ballroom Monday – Saturday from 10am to 6pm.
• Tickets bought in person only incur a $2.50 fee per ticket.

Your Quick Pass allows you to bypass the General Admission entry line upon arrival to the venue. Simply ask our Guest Services team to be directed to the dedicated Quick Pass entrance!

*Note: Quick Pass requires a separate event ticket for entry.

Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.

• Please visit our directions page for detailed directions and a map.
• We offer first come, first served parking that can be purchased as an add on to your ticket online.
• Any spots that are not sold online will be available for purchase at the venue with the lot attendant.
• The Preferred Parking Lot is located behind the Theatre and is secured by our staff 1 hour before doors until 30 minutes after the show ends.
  
• Street Parking is available along Colfax and any streets that run parallel to it.
• There are multiple pay parking lots in the area. These lots are unaffiliated with the Ogden Theatre.

Unless explicitly listed as otherwise, The Ogden Theatre is general admission/standing room only. There is a very limited amount of first-come, first-served seating in the balcony.

• A current, government issued ID (e.g. driver's license, passport, military ID)
• A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

• Cash and card are both acceptable at the box office.
• Venue concessions are cashless. If you need assistance with a cashless purchase, please see guest services.

• We cannot verify the authenticity of any other third-party vendors.
• With any concerns/changes, always contact your original point of purchase.

Service animals are allowed. We do not allow pets.

CANCELLATION

• Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account.
• For tickets purchased using cash at our box office, refunds are available at point of purchase.

POSTPONED

• Your tickets will be valid for the rescheduled date.
• If you are unable to attend the rescheduled date, contact your point of purchase.

• Events listed on the website are confirmed, announced, and have an on-sale date.
• Some events are private, and therefore not available to the public.
• When in doubt, check the artist’s website or contact us.

We do have a coat check on most shows during the winter season. Please contact us to confirm availability.

If you have misplaced an item at one of our shows, please reach out to our contact us to see if we have it.

• Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.
• Unsubscribe — You may unsubscribe from this service at any time by clicking the unsubscribe link at the bottom of the concert calendar email you receive.

• Only official artist representatives can grant backstage access to meet the band.
• If a meet and greet opportunity is available for purchase, this option will be noted as such on the event’s purchase page.

The Ogden Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.

Just ask us here.