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Frequently Asked Questions / Policies

Health Policy Information

CLICK HERE for the most recent Health Policy information for Ogden Theatre.

What is your age policy? Can I attend the show?

  SHOW IS ALL AGES SHOW IS 16+ 18+ 21+



YES - with parent/legal guardian YES - with parent/legal guardian NO NO
11-15 YES YES - with ticketed adult NO NO

I am disabled, or have an injury - do I need to purchase Accessible Seating?

  • There is no need to purchase a designated accessible seating ticket.
  • When you arrive to the venue on the day of the show, please notify anyone with event security and they will happily bring you a chair and take you to our ADA section.

What is the difference between GA1 and GA2 tickets?

GA1 and GA2 are both general admission tickets and get you the same access. We have a set allotment of GA1 tickets and once those are sold out they move to the GA2 tier, which is priced slightly higher.

Can I save money on convenience fees by purchasing tickets in person at your box office?

Absolutely. Tickets purchased in person at the box office will be the cheapest option. There is only a $2.50 per ticket box office fee.

Why can't I find an event on the website?

  • Events listed on the website are confirmed, announced, and have an on-sale date.
  • Some events are private, and therefore not available to the public.
  • When in doubt, check the artist’s website or contact us.

How do I buy tickets?

How do I subscribe/unsubscribe to a concert calendar for events in my area?

  • Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.
  • Unsubscribe — You may unsubscribe from this service at any time by editing your profile here or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

Ogden Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.

How can I meet the band?

  • Only official artist representatives can grant backstage access to meet the band.
  • If a meet and greet opportunity is available for purchase, this option will be noted as such on the event’s purchase page.

How do I get directions to the show?

Please visit our directions page for detailed directions and a map.

I can’t find my confirmation email/tickets?! / I haven’t received my tickets in the mail?!

  • Search your email history for "AXS".
    • If you purchased the e-ticket option, your tickets will be attached to an email from AXS.
    • All information you need - including tickets and door/show times can be found in this email.
  • Still can't find the tickets? Contact us.

Can you scan my e-ticket off of my phone, or do I need to print it out?

We can scan off your phone. Save the paper!

Do you allow service animals in the venue?

  • Service animals are allowed. We do not allow pets.

What happens if my event is cancelled or postponed?


  • Online purchases will be automatically refunded. Please allow 3 business days for the refund to hit your account.
  • If you did not get your tickets online, refunds are available at point of purchase.


  • Your tickets will be valid for the rescheduled date.
  • If you are unable to attend the rescheduled date, contact AXS.

Where can I find a seating chart?

Unless explicitly listed as otherwise, The Ogden is general admission/standing room only. There is a very limited amount of first-come, first-served seating in the balcony.

What time can I pick up my will call tickets?

Will call tickets are available for pickup one hour before doors on the night of your event only.

Can I buy tickets to future shows at the box office?


  • Event nights starting one hour before doors (closing time is event-dependent).
    • Doors times can be found on event listings page.
  • Wednesdays 2pm-8pm.
  • Saturdays 10am-2pm.
  • Tickets for events at the Ogden, Gothic and Bluebird Theaters can be purchased at all three venues.

What's does the venue accept as a "valid ID"?

  • A current, government issued ID (e.g. driver's license, passport, military ID)
  • A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

I bought a ticket from a third party seller (Craigslist, Stub Hub, ebay, etc.). How do I know if it's valid?

  • The only authorized third party seller we work with is Flash Seats.
  • We cannot verify the authenticity of any other third-party vendors.
  • With any concerns/changes, always contact your original point of purchase.

Where can I park?

  • We offer first come, first served parking that can be purchased as an add on to your ticket online.
  • Any spots that are not sold online will be available for purchase at the venue with the lot attendant.
  • The Preferred Parking Lot is located behind the Theatre and is secured by our staff until 30 minutes after the show ends.


  • Street Parking is available along Colfax and any streets that run parallel to it.
  • There are multiple pay parking lots in the area. These lots are unaffiliated with the Ogden Theatre.

Do you have a coat check?

We do have a coat check on most shows during the winter season. Please contact us to confirm availability.

Didn't find the answer you were looking for? Just ask us here.

Our Policies

  • All shows are 16 & up unless noted otherwise. Those under the age of 16, please refer to the grid below:



YES - with parent/legal guardian YES - with parent/legal guardian NO NO
11-15 YES YES - with ticketed adult NO NO
  • Tickets purchased at our box offices will only incur a $2 Box Office Fee.

  • Camera policies are different for every concert. It is best to contact the theatre on the day of the show to find out what the camera policy will be for that night.
  • No outside food or beverages are allowed into the theatres.
  • No weapons of any kind are allowed into the venue.
  • Bluebird Theater uses walk-through metal detectors for all events. Guests should allow extra time for entry in the venue.
    • To speed the security screening process please remove keys, cell phones, cameras and any other large metal objects from your pockets.  (Coins and wallets can be left in pockets.)
    • Large backpacks, suitcases, beach bags and equipment bags are prohibited.
    • Alternative accommodations for screening will be provided to those who need it
    • Guests who refuse screening will be denied entry