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Frequently Asked Questions

Why can't I find an event on the website?

Below are a few reasons or suggestions to help you with your search:

  • No performances are currently scheduled for the Ogden Theatre, date, or artist you may have selected.
  • Ogden Theatre will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
  • Check the proper spelling of the artist, band or building. All words must be spelled correctly.
  • Check to see you entered the proper search type and the corresponding artist, city, zip, or building.
  • Make sure there is spacing between your words (i.e. John Hiatt, not johnhiatt).
  • Try a different search method. Search by city or zip, instead of artist name or building name.
  • The event may not be officially promoted by Ogden Theatre or AEG Live. You may want to try finding the event on the band's official website or

How do I buy tickets?

  • Online — Click the "Buy Tickets" link on the show details page of the band you would like to see.
  • Phone — You may purchase tickets by calling AXS at 888-9AXSTIX (888-929-7849).
  • Box Office — The Ogden Theatre box office opens 1 hour before the doors of any show and is open every Saturday from 10am - 2pm.
  • You can purchase advance tickets at the Bluebird Theater and at the Gothic Theatre box office on event nights. We accept Visa, MasterCard, American Express and Discover.

How do I purchase accessible seating?

For accessible seating at the Ogden Theatre please arrive at the event 15 minutes prior to the scheduled time of opening doors. If you are unable to arrive at that time or have specific seating requirements, contact the box office at 303-832-1874 prior to the event.

What time zone is used for the show time and on sale time?

All dates and times are local.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

  • Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.
  • Unsubscribe — You may unsubscribe from this service at any time by editing your profile here or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

Ogden Theatre only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.

How can I meet the band?

Only the artist record company, artist management or artist fan club grant backstage access or meet n' greet opportunities. Ogden Theatre does not handle artist access with the rare occasion of a contest run on Not all shows will have a contest to win the opportunity to meet the band.

How do I get directions to the show?

Please visit our directions page for detailed directions and a map.

The show is this week and my tickets haven't arrived, they've been lost, or they've been damaged. What can I do?

Please call AXS, not the Ogden Theatre, if you any of these issues within 3 days prior to the event. They have information to track your order and will recommend a solution. You can find directions on how to reach customer service at AXS here.

For tickets purchased through artist fan clubs or other organizations, you should contact that organization directly for information.

What happens if my event is cancelled or postponed?

All refunds are available at your point of purchase. If you purchased your tickets though AXS, please contact them to receive a refund or exchange for a postponed or cancelled event. Instructions for AXS regarding postponed and cancelled events are here.

Where can I find a seating chart?

The Ogden is a general admission building so come early to stake out your floor space or your lean up against your favorite bar or wall.

What time does the box office open?

1 hour before doors open.

What time does will call open?

1 hour before doors open.

Can I buy tickets at the venue?

Yes, our box office is open nights of shows (1 hour before doors open) and every Saturday 10am - 2pm. Tickets for either the Bluebird Theater or the Ogden Theatre are available for purchase. *All tickets are subject to availability.*

Can accompanied minors attend age-restricted shows?

Yes, if accompanied by a parent or guardian. Our age restriction is 10.

My little brother is 14 and I'm 21. Can he come to the show with me?

If you are under the age of 16 you can enter the show as long as accompanied by a ticketed adult. *At the discretion of the venue staff.

What's does the venue accept as a "valid ID"?

  • A current, government issued ID (e.g. driver's license, passport, military ID)
  • A copy of your birth certificate, driver's permit, combined with a photo ID (e.g. school ID, gym membership) 

I require ADA seating and need to make special arrangements for an upcoming show. What do I do?

There is no need to purchase a special ticket. Just purchase a general admission ticket and we can accommodate your needs when you arrive. Please arrive just before the doors are open so we can assure you get seated and set-up comfortably.

What is the seating like at the theater?

The venue is general admission. The floor is standing only and the balcony has both bar stools and areas to stand. We are unable to reserve any seating.

I bought a ticket from a third party seller (Craigslist, Stub Hub, ebay, etc.). How do I know if it's valid?

The Ogden Theatre is unable to verify or guarantee the authenticity of tickets that were not purchased directly through an authorized sales channel (i.e. The Ogden Theatre box office or For this reason, we do not recommend purchasing tickets from third-party resellers. If a ticket is purchased through a third-party reseller, the Ogden Theatre is not responsible for any fraudulent activity and will not honor invalid tickets.

Didn't find the answer you were looking for? Just ask us here.

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